FAQ's

Q: What is the cost of the Candle Effects candle?
  • Pricing – all pricing is in US dollars
1-50 $7.95 each
51-500 $6.50 each
501-1000 $6.00 each
1001-2000 $5.75 each
2001-3000 $5.50 each
3001-4000 $5.25 each
4001+ $5.00 each

Shipping and handling charges are applied at the time the order is placed and are dependent upon the size of the order, the method of shipping, and the destination.

Q: What are the types of payment accepted?

  • The following methods of payments are accepted through the PayPal system:
    • Major credit cards: Visa, Mastercard, American Express, Discover Card
    • E-checks
    • PayPal™

Q: What if I don’t have a PayPal™ account?

  • You do not need to have an account with PayPal™ account to place an order with us. Just follow the directions on the shopping cart and check out and pay with your Visa, Mastercard, American Express, or Discover card. You may also pay using a personal check (e-check).

Q: What is your policy on the privacy of personal information?

  • Privacy statement…we will not distribute personal information about you to anyone, and your name will not be sold or placed on mailing lists beyond this organization by the Gillogly Corporation, or its subsidiaries.

Q: What methods of shipping do you use?

Q: How much does it cost for shipping?

  • Shipping and handling charges are applied at the time the order is placed and are dependent upon the size of the order, the method of shipping, and the destination.

Q: What is your return policy?

  • Our guarantee…any candle found defective and returned to us within 15 days of original shipment date, will be replaced at no charge. All returned orders must be pre-authorized or they will be refused. A return authorization number will be issued via email, fax, or telephone upon receipt of your claim. No cash refund will be given for returned candles.

Q: How do I contact you?

  • Technical support is available by email, telephone, or fax shown below. Your questions will be answered within 24 business hours.

    Phone number 816-803-5800
    Fax number 913-856-8099
    Email candleinfo@candleffects.com

Q: How do I place an order?

  • Simply input the number of candles desired and click on the “add to cart” button. Then proceed to the checkout.

Q: When will you ship my order?

  • Orders will be shipped within 48 business hours. You will receive an email confirming receipt of your order.

Q: Is it safe to use my credit card on your web site?

  • Yes! Your credit card is securely processed via PayPal using Secure Sockets Layer (SSL) providing secure transmission of private information being sent over the Internet.

Q: Can I send Candle Effects candles as a gift?

  • Absolutely! Just let us know when you place your order if this is a gift order and we will ship to the appropriate address per your request. We will enclose a gift card per your instructions. Gift wrapping is available upon request.

Q: Do you have a catalogue?

  • Not at this time.

Q: Do you have more than one color of candle?

Q: What if my order is delayed by the transportation carriers?

  • Candle Effects will not be responsible for delays in delivery by carriers for such things as wrong addresses, zip codes, phone numbers, or bad weather conditions, or other adverse conditions that the carrier may experience.

Q: What if I want to print something special on the candle?

  • Special printing is available on special orders. Please email a request for quote giving specific information on what it is that you require, including specific font, size of font, color of printing, quantity desired, and delivery date needed.